Frequently Asked Questions (FAQ)

If you have a question about your package, we've put together a list of frequently asked questions below. Hopefully one of them helps! If not, feel free to contact us!

1. How long does it take to receive my order?

After your order is processed (usually 2–3 business days), transit time is 4–9 business days. Total delivery time is therefore around 6–12 business days (Monday to Friday). Delivery times are estimates and may be affected by carrier delays or customs processing.

2. How can I track my order?

Once your order has shipped, you'll receive a tracking number so you can follow your package online on our tracking page. Please also check your spam/junk folder, as our emails can sometimes end up there. Note that it can take a few business days before the Track & Trace system becomes active.

3. It's been more than 12 business days and I still haven't received my package?

We're sorry to hear that. Have you checked the Track & Trace code? Packages are occasionally held up in customs processing. If so, please wait a few more days. If your package still doesn't arrive, please contact us — we'll find a solution together.

4. Can I cancel or change my order?

We understand that plans can change. If you'd like to cancel or change your order, please contact us as soon as possible after ordering. We'll do our best to accommodate your request, but we can't guarantee changes once your order has been processed.

5. Do you offer refunds or exchanges?

We want you to be fully satisfied with your purchase. You have 30 days after receiving your order to request a return. For details, please see our Return & Refund Policy.

6. Which payment methods do you accept?

We accept all major credit and debit cards as well as PayPal. The full list of available payment methods is shown at checkout.

7. How can I contact customer service?

Our customer support team is available by email at support@fomotrends.com. You can also find our contact information on the "Contact" page of our website.

Many questions are already answered here. If you can't find the answer to your question, you can of course contact us at any time.

Contact information

Company name: Green Atlas Enterprises LLC

Registration no.: 2026-001887696

Address: 33 N Gould St, Sheridan, WY 82801, USA

Email: support@fomotrends.com

Monday to Friday | 09:00 – 17:00

Weekends | 11:00 – 16:00

We aim to respond to your inquiries within 24 hours.